FOQ
FAQ
Everything you need to know...
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? WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards including Visa, MasterCard and American Express. You can also pay with Paypal
? How can I cancel or update my order?
Unfortunately, orders cannot be changed once they have been placed.
? WHERE DO YOU SHIP TO?
We ship to Germany and Europe.
? What are your return policy?
We accept returns on non-personalized items that have not been used or washed within 30 days from the shipping date of your order. We cannot accept returns on customized purchases.
? HOW SHOULD I WASH MY PRODUCTS?
? DO YOUR PRODUCTS SHRINK?
Our products are not pre-shrunk and may shrink up to 5% when washed.
? WHICH EMBROIDERY SHOULD I CHOOSE?
You do it! We created My Lux Homeware because we want everyone to be able to design an item that reflects their personal style
? Do you offer a discount to interior designers?
Yes! We want interior designers to work with us. For further information, click here!
HOW MANY DAYS DOES SHIPPING TAKE?
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? Who can I contact with press inquiries?
Please send an email to info@bcundc.com