FOQ

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FAQ

Everything you need to know...

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? WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards including Visa, MasterCard and American Express. You can also pay with Paypal

? How can I cancel or update my order?

Unfortunately, orders cannot be changed once they have been placed.

? WHERE DO YOU SHIP TO?

We ship to Germany and Europe.

? What are your return policy?

We accept returns on non-personalized items that have not been used or washed within 30 days from the shipping date of your order. We cannot accept returns on customized purchases.

? HOW SHOULD I WASH MY PRODUCTS?

? DO YOUR PRODUCTS SHRINK?

Our products are not pre-shrunk and may shrink up to 5% when washed.

? WHICH EMBROIDERY SHOULD I CHOOSE?

You do it! We created My Lux Homeware because we want everyone to be able to design an item that reflects their personal style

? Do you offer a discount to interior designers?

Yes! We want interior designers to work with us. For further information, click here!

HOW MANY DAYS DOES SHIPPING TAKE?

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? Who can I contact with press inquiries?

Please send an email to info@bcundc.com